Ordering Process

How do I contact TSS Linens?
You may contact us by email or online seven days a week. Our knowledgeable team members are available to help you with any inquiries or requests.

How do I place an order?
Ordering from TSS Linens is simple. You can view and select from our product selection and email us any requests; or directly contact a TSS Linens representative.

What if I need to change my order?
Revisions to an order may be possible, however additional charges may apply depending on the manufacturing stage or if expedited shipping is required. Reductions or cancellations can only be made before manufacturing is started and additional charges may apply.

What is your cancellation policy?
Cancellations may be made within 5 business days after purchase order is confirmed by TSS Linens.

Is there a minimum order?
No order is too small or too big for TSS Linens, however some minimums quantities do apply depending on the product, fabric, style and finishing. Please contact us for details and specifics.

What are your Purchasing Terms?
We require a 50% deposit for each approved Purchase Order. For custom made items, written sample acceptance is required prior to any production. Balance amount will be due prior to shipping from New Jersey, USA. Please contact us for details and payment options.

What are your Shipping Terms? 
Prices are normally quoted as FOB New Jersey, USA. Prepaid shipping charges will be added to final invoice prior to shipping. We can also use a client carrier’s account if service is available, restrictions may apply and advance notice of shipping request is required.